It's an expression that you may have asked your own child at some point when they appear to be distracted, but it's a question we must ask ourselves. Are you putting your listening ears on when you are interacting with your clients? As a leader, we must learn to not speak but listen. Listening is the most important job we have as a leader. We learn to hear what is important, and gain valuable insight into how to react to the needs our clients, our employees and anyone we touch in our lives. Listening engages us into the service of others. We connect when we listen; we show that we are actively participating with their lives and their needs. It is how real leaders know what is important and put first things first. Our directives come from this skill and once mastered, it allows us to move mountains, and attain success.
Are your listening ears on?
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